A Special Holiday Travel Insurance Scheme is available for all passengers travelling on our holidays which is arranged with ERV (the UK branch of Europäische Reiseverscherung AG) who are Licensed by the Bundesanstalt fur Finanzdienstleistungsaufsicht (BAFIN – and approved by the Financial Conduct Authority (FCA – to undertake insurance business in the UK.

Should You wish to take advantage of our Holiday Travel Insurance please include the appropriate premium when booking Your holiday.


This insurance policy will suit the Demands and Needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.


We will not provide You with advice about the suitability of this product for Your individual needs but will be happy to provide You with factual information. We summarise below the details of the insurance cover provided which also includes Mayday Assist 24 hour’s Medical Emergency service. The following is a brief summary of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded with Your confirmation of booking. In any event You may ask for a specimen copy of the Policy Wording before booking should You wish to examine this in advance.





Missed Departure/Travel Delay

£100 UK, £300 Europe

Personal Accident

Death Benefit £15,000/£7,500 if over 66

Medical and other Expenses including Curtailment



Additional Travelling Expenses – United Kingdom


Medical Inconvenience Benefit

£450 (£15 per 24 hours)

Personal Property/Loss of Passport


Personal Liability


Delayed Baggage


Legal Expenses


14 day refund

Insurance Premium



Cancellation, Curtailment, Holiday Abandonment and Loss of Deposit for holidays up to and including 3 days NIL. For holidays over 3 days Loss of Deposit excess £15.00 each and every loss. For holidays over 3 days excess £50.00 each and every loss for Cancellation, Curtailment and Holidays Abandonment. Medical and Other Expenses, Additional Travelling Expenses – United Kingdom, Personal Property and Money excess £35.00 each and every incident per Insured Person.

Pre-existing medical conditions (Applicable to travel to all destinations)

It is a condition that at the time of taking out this Policy and between that time and Your departure You must comply with each of the following:

1. You are not aware of any reason why the Trip should be cancelled or cut short.

2. You are not travelling:

(a) Against the advice of a medical practitioner.

(b) For the purpose of obtaining medical treatment.

(c) If You have been given a terminal prognosis.

3. You are not receiving or awaiting treatment for any illness or injury as a hospital day case or in-patient as any claim arising from the illness or injury will not be covered.

4. If You are on medication at the time of travel Your medical condition must be stable/well controlled.

In addition if You are travelling outside England, Scotland, Wales and Northern Ireland, the following additional conditions will apply:

You must notify the Changes in Health helpline immediately of any of the

conditions listed below arising between the date the Policy is issued and the time of departure for the Trip. Insurers must be informed of any fact which is likely to influence their acceptance, assessment or continuance of this insurance. Failure to do so may invalidate this insurance, leaving You with no right to make a claim.

1. If You have received medical treatment as a hospital day case, in-patient or out-patient, during the six months prior to the booking of the Trip, You must obtain medical advice from a medical practitioner at Your cost confirming that You will be fit enough to take the Trip.

2. If You are undergoing medical treatment as a hospital out-patient at the date the final balance of the Trip is due to be paid, a certificate of fitness confirming Your ability to travel must be obtained by You at Your cost.


Please note our Holiday Travel Insurance Scheme is only available to United Kingdom Residents.

Cooks Coaches is an Appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the Financial Conduct Authority. (Their firm reference is 311394).


You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not it must be returned to the issuer of the policy within 14 days of the date of issue or prior to travel which ever is the sooner. Your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen. If you cancel your policy after 14 days no refund will be given.


Premiums shown are inclusive of Insurance Premium Tax at the appropriate rate. As cover under the Cancellation Section commences immediately the holiday booking has been accepted, no refund of premium can be allowed. (Other than 14 day refund). For further details & claims procedures, please refer to your policy.




Ireland & Europe



Ireland & Europe



























We will carry folding wheelchairs in the luggage compartment, but space restrictions mean that we can only carry two per tour. It is important to advise us of this requirement when you book. We can carry small, lightweight scooters/buggies by prior arrangement, but we cannot carry the large ones. Passengers needing these should consider hiring them at the destination.


Your travel documents will be sent to you (or your Travel Agent) approximately 14 days prior to departure. Please note that items such as ferry tickets are usually held by the driver. Please ensure your Passport is valid for travel to your chosen destination.


If you require a special diet you must inform us at the time of booking with a copy of the diet. We will transmit these to the various hotels but, depending on the requirement, if any additional payment is required for the provision of such a diet, you will be liable to settle this directly with the hotel. Similarly any other special requests will be passed on to the hotel and we will do our utmost to ensure they are met. We cannot accept any booking however which is conditional upon our compliance with a particular request. If you are in any doubt then please talk to one of our Reservations staff prior to confirming your booking.


The European Health Insurance Card (EHIC) entitles you to free or reduced cost medical treatment if you become ill or have an accident in any EU country (includes Switzerland). To obtain the card which is free, you can apply at a Post Office or online at The card does not take the place of normal travel insurance, and it is advisable for travellers to have both.

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